Delivery & Time frame
We use Royal Mail for our UK orders and will use the appropriate postal services for any International orders. For stock products bought through our website there will be a standard 2-3 week delivery time, stone set items will be 4-5 weeks and bespoke items 5-8 weeks.
If there is a specific date that any product is needed for, please contact us to let us know and we will endeavour to get it to you for then, if it’s possible.
All delivery times are subject to availablity.
Late and Lost Deliveries
India Mee Jewellery cannot be held responsible for goods that are lost or delayed in transit.
If your delivery has been delayed, then please contact us an we can provide you with a tracking number. This will help you locate it with Royal Mail.
We are not able to refund/replace any products sent by us that are marked as delivered. In light of this we would recommend always using a home address.
We are also not able to refund/replace any lost products before 20 working days after we have dispatched them, for international deliveries this increased to 30 days. This is due to Royal Mails, policy on declaring a package as lost.
If you are expecting an international delivery, please note that delays (up to 2 weeks) may happen due custom checks and that multiple postal services may have to handle the package. With the postal service of the recipient’s country being responsible for the actual delivery.
Packaging
All the jewellery we send out is packaged in a branded India mee jewellery box or pouch, and will arrive to you in a plain postal box with a simple branded bio degradable sticker, with only your name and addresse on the front.
Cancellation Policy
To cancel an order placed online at www.indiamee.co.uk please ring us on 07564211373. Please be aware that orders already dispatched can not be refunded. Please refer to our returns & exchanges section for further details on what to do, in the case of returning a product.
Returns & Exchanges
If you are not completely satisfied with your online purchase and would like to exchange or credit note, please return the product to us in its original, unworn condition within 30 days of receipt.
We are not able to exchange any items ordered through our bespoke service or any customised products
It is the customers responsibility to make sure that they have ordered the correct ring size, please refer to our sizing guide for further help and details. With silver rings we are able to offer an exchange in size, free of charge. But any gold or platinum rings may come with an additional charge. India Mee Jewellery is not responsible for any postage costs that occur with any product exchange.
India Mee Jewellery will accept postage costs if the product is found to be faulty upon receipt
If in the sad and rare event that one of our products is faulty or damaged on delivery, contact us on 07564211373 or email us, so that a replacement can be made. In the case of the packaging being opened or damaged before you receive it, please don’t accept the package and contact us, so we can sort out a replacement. We would then also cover the postage cost if this was the case.
Products that are faulty upon delivery will be accepted for return or if a manufacturing fault occurs within a year after delivery. India Mee Jewellery will asses all products that are returned as faulty, and we reserve the right to deem a product not faulty if the damage is the result of normal everyday wear or accidental damage, rather than a manufacturing fault. We do offer a repair service if this is the case, which will warrent a small repair fee, that will cover the repair itself and postage costs, this service will not take place without the customers consent.
Please return all items to:
I.M.J
6A Picton Lane
Bristol
BS6 5PX
When returning an item to us please use a secure and trackable service. We recommend and use Royal Mail Special Delivery. These return postage costs are the responsibility of the customer. We can also not accept responsibility for any products that may be lost, stolen or damaged in transit.
In the interests of Fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the Product.
Prices
When an order is made on www.indiamee.co.uk, the customer is offering to buy the product at the price shown in the order. All of our prices are shown in GBP and are inclusive of 20% VAT in the UK and EU. Our prices may be subject to change, however if we find that the price has changed or a pricing error has occurred when your order was made, we will contact you to ask if you want to continue your order at the new and correct price.
Privacy Policy
India Mee Jewellery is committed to protecting and respecting your privacy. This policy covers our use of personal information when you use indiamee.co.uk or follow us on social media. Please email us if the following sections do not answer your question
Personal Information We Collect
When you buy a product from us or our online shop, we will ask for your personal information. We do this in order to complete your order, we would don’t use this information for marketing purposes unless we get your permission beforehand to do so. The personal information available from following us on social media may also be gathered. When you fill out any of our forms on www.indiamee.co.uk you allow us and our providers to give you the service you have selected. Contact made through the website may be kept as a record or correspondence
Please note that by using our website you allow us to use your personal information.
How Do We Use Your Personal Information?
Processing orders
To make sure that any financial information you have given us correct, we use payment systems of trusted third parties. Our website uses Stripe to process your payments and to make sure its safe and that details are not being used by anyone other than the owner.
Delivery of orders.
We use Royal Mail for Uk deliveries and appropriate substitutes for international deliveries. We share your information with them, for example your name and address, to make sure that your package gets exactly to where it needs to.
Keeping you updated.
If you decide to sign up to receive our email newsletter we will use your personal information to send you emails on our products and services.
Data Storage.
Any information that you give us may be held onto for a period of time, we do this to ensure that if a fault, problem or fraudulent activity occurs we have the details necessary to deal with and investigate. Some of our services legally require you to provide details and we are unable to provide these services without these details. We use an analytic tool to help us read statistics, that does also records personal information.
Fraud prevention.
To help prevent criminal and fraudulent activity, we may pass on personal details to a third party who specialise in preventing said activities. We may also in the rare event be required to hand over details to a law enforcement agency if requested to.
Statistical analysis.
We may use the information we collect from you to analyse how you shop and what you shop for. Please see further information about this in our Cookies section below.
Analytics & Cookies
We use cookies to help us evolve and optimise our business, they help us analyze and track your progression through our website, tell us which items are frequently put into online baskets and how users access our website, using this and other data collected we can build and tailor our website to better suit our customers needs. Using Google Analytics we compile statistical data and reports on our website activity.
Disable Cookies
If you want to disable cookies, most browsers will have a preference setting enabling you to do so. Here is a link for google chrome instructions on how to do so.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@indiamee.co.uk or by mail using the details provided below:
Jack Rothwell or India Mee, I.M.J, 6A Picton Lane, Bristol, BS6 5PX